Getting connected and feeling safe with Lifelock


I’ve been a LifeLock customer for several years and am generally satisfied with this service. However, every so often, they have technological “glitches” during which monitoring of transactions for certain accounts is disconnected. This has happened several times in the past.

In the past, I was notified by LifeLock of the disconnect and was able to quickly correct it. This time, I wasn’t notified until yesterday and could not correct the problem. I was told that it’s my responsibility to frequently check for severed connections.

Why should the onus be on the consumer to check for LifeLock’s technical issues? I think I deserve a partial refund for the time that the connection was lost. Am I being unreasonable, or is LifeLock? S.E.

Dear S.E.: I contacted LifeLock on your behalf, and the company has given you a six-month refund off your annual subscription and a 30 percent discount for one year.

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